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Customer Success

Customer Success

Committed To Success

Since our early beginnings in 1990, Vertére has delivered unmatched excellence in implementation, service and support. We understand that though customer success begins with a well-planned implementation, long-term success is attributed to outstanding training and support. We are proud to say that many of our customers who were using our products in 1990 remain with us as valued customers today.

We recognize that every customer has unique needs. Our product services team will work with your organization to identify, prioritize, and align your business objectives with the appropriate solution, and ensure that the solution is centered on your industries best practices.

Our Approach To Customer Service

We stand by our customers every step of the way to provide you with innovative solutions, consulting, individualized implementation services, technical consulting, training, and professional services. Our primary goal is to not only deliver the best in technology but also to continue to be the best in support.

Training, Support & Professional Services

Comprehensive & Thorough Training

Vertére is committed to providing training that allows our customers to easily translate training into practical applications. We offer several training options to meet the individual needs of your organization and employees:

Vertére training options include:

  • On-site Training - when you begin to use the Inventory Manager or when you need specific help for new personnel.
  • Web-based Training - short 2-hour sessions to fit your schedule and to focus on specific requirements such as doing an annual inventory or preparing custom reports
  • Open Training Sessions - attend these one- or two-day sessions that are held around the U.S. and open to all customers. Customers with active maintenance agreements receive discounted rates.

Training Session Information

Sessions to be scheduled soon for both ChIM® and Fixed Asset users with an active maintenance contract. Detailed information, agenda, and sign up forms are being e-mailed to all customers. If you do not receive the e-mail, or would like to be placed on the notification list, please contact Sherri Toner at 800.628.9917 or sherritoner@vertere.com.

Support

Support You Need, Right When You Need It!

At Vertére, customer support is among our top priorities. No matter how large or small your organization, we strive to give all of our customers the highest degree of support and service possible. Furthermore, we offer a variety of support options for optimal team performance and software utilization.

Customer satisfaction drives every aspect of our business, from product design, to enhancements, to service. We are continuously gathering feedback from our customers through surveys, support forums, idea boards, and our technical support team in order to ensure the best experience possible.

Professional Services

Our expert IT Consulting Team will advise your organization on software options which are best suited to meet your business objectives and streamline your current inventory processes. We will help you devise a plan that is tailored and geared toward your long-term business goals.

  • Implementation Services
  • Professional Services and Solutions
  • Delivery Solutions